Frequently Asked Questions

How quick can you get my order to me?

Plain / Non customised items - Usually 1-3 working days. Customised Garments: 5-10 working days We do offer Express services. Do get in touch. (Additional costs apply)

How much does delivery cost?

Delivery costs £6.49+ vat for orders under £100 ex vat. Delivery is free for orders over £100+ vat We use next-day couriers like UPS to deliver your orders swiftly and securely. So when our team has finished customising your workwear and its ready to ship, you will get it the next day.

Which payment methods do you accept?

We accept most major cards and credit cards and also paypal.

How will I receive my art work proof and visuals?

Leaving your contact details (phone number and email address) is very important, this is how we get in touch with your proofs/visuals. If there are any issues we can call you to discuss the details of your order. Normally PDF visuals are sent over for your approval within 24 hours. Please note we require your approval, so if you're happy with what you see, give us your approval so we can begin processing your order. Your turnaround time for your order begins from the day you approve your art work / visuals.

How do I send you my Logo files?

During the order process, we have a section where you can easily upload your logo files. You can also send us an email separately, either to send over the files or to give us any additional instructions for your order. Please look out for an email from us with your visuals, your order will only be processed when the visuals are approved. Call us if you have any questions: 0116 270 2783 Email: sales@cromwellsafety.co.uk

Do you provide samples?

We provide as much information about the garments and we also have all the sizing information right here on the website. If you have a large uniform and safety requirement feel free to call or email, we would love to bring you samples and arrange a face-to-face meeting. A member of our sales team can talk you through the many services and uniform options we have to offer. Call us if you have any questions: 0116 270 2783 Email: sales@cromwellsafety.co.uk

We are a large company that require uniform for our entire team, what can you do for us?

We are the leading uniform suppliers with many , we supply thousands of garments to a huge variety of industries on a weekly basis. If you have a large uniform and safety requirement feel free to call or email, we would love to bring you samples and arrange a face-to-face meeting. A member of our sales team can talk you through the many services and uniform options we have to offer. We can offer bespoke pricing and offer tailor-made uniform solutions for your workplace. We can offer a bespoke portal option for you and your team to order uniform, with spend control and individual/ departmental logins to make the whole process easy. We guarantee to offer not only a fast and better service, but we will also beat pricing for like-for-like quotes. We have a huge inventory and we can probably suggest far better quality garments for a better price. Call us if you have any questions: 0116 270 2783 Email: sales@cromwellsafety.co.uk

What is your returns policy?

For plain garments, and anything else that is not customised with your logo, we can offer a hassle-free returns service, just send the goods back to us within the 14 day period. We can only refund you for goods that are in their original, unused and preferable unopened condition. We reserve the right to charge a 20% restocking fee where applicable. FOR CUSTOMISED GARMENTS: We cannot accept refunds on anything that has been printed or embroidered with your logo/s. We try our best to ensure everything that leaves us is correct, if we have made an error then we can discuss how we can resolve the issues. We send out visuals and PDF proofs for all orders that require customisation, so please check your emails and any attachments we send you carefully before approving them. Call us if you have any questions: 0116 270 2783 Email: sales@cromwellsafety.co.uk

Do you offer bulk order discounts?

Most of the items here already have a banded pricing system in place, the more you order the lower the price becomes, so if you do require higher volumes of uniform feel free to get in touch for a bespoke quote. Remember we guarantee a better level of service as well as better prices, so just get in touch to see how much we can save you. Call us if you have any questions: 0116 270 2783 Email: sales@cromwellsafety.co.uk

Do you offer bespoke pricing?

Yes we sure do. If you are a company that has a large team to provide workwear for, get in touch and we can discuss your needs and create a bespoke pricing structure for you. We can ensure ordering is easier than ever with options like man packed uniform packs for your staff, so issuing uniform is faster and more accurate. We are happy to review your current suppliers pricing, even if its just to check you are paying a fair price and offering impartial advice, honestly we only want what's best for you.